Refund Policy
- Under our 24-hour flexible booking policy, if your ticket was purchased through Diligent Travel in the last 24 hours and you completed your purchase one week or more before the original scheduled departure flight, it may qualify for waiver of change or cancellation fees.
- Basic Economy tickets are not eligible for changes but are eligible for a full refund inside 24 hours of booking as long as you completed your purchase one week or more before the original scheduled departure flight.
- If your ticket qualifies, you can contact our customer support team to cancel your reservation and receive a refund.
- Different policies will apply based on the country or region of your billing address.
- A refund may be requested for any fare that allows refunds. Depending on the rules of the fare purchased, a cancellation fee may apply. Most fares are nonrefundable and are not eligible for voluntary refunds. However, the value of your ticket may be eligible to be applied toward the price of a new ticket for a fee.
- The refund amount you will receive depends on several variables. For example, tickets that are partially traveled will be calculated at a prorated amount based on the rules of the ticket purchased and segments flown. Fees and surcharges collected in conjunction with the ticket will only be refunded if applicable.
- Credit card refunds will be processed within seven business days of the request. All other refunds will be processed within 20 business days of the request.
- Your refund will be credited back to your original form of payment.